The Joffrey and Lyric strive to make the performance experience accessible for all patrons by providing services for those who may need assistance.

Services include accessible seating for those in wheelchairs, FM and Telecoil loop assisted listening devices, touch tours, audio-described performances, braille and large-print programs, high-powered opera glasses, accessible restrooms, and automatic exterior doors.

Please contact the Joffrey’s Patron Services Team by phone at 312.386.8905 or email at patronservices@joffrey.org if you have any specific questions, requests, or would like to purchase tickets over the phone. All of our representatives can assist you in finding a seat location and services to fit your needs.

For more information on the services offered at Lyric Opera House, scroll down:

Services for Patrons with Mobility Disabilities

Automatic exterior doors are available at the main entrance to the Opera House.

Elevators are available to all above-ground floors of the Opera House. 

Accessible restroom facilities are located on all above-ground floors of the Opera House except the 6th floor men’s restroom, however, elevators are conveniently located to access alternate facilities on lower floors. All other restrooms are fully accessible to patrons in wheelchairs. Restrooms under the Grand Staircase and in the Hospitality Corridor (just north of the elevators) offer a private restroom for patrons who require assistance.

Removable aisle-side armrests are available for patrons who are able to transfer on their own from their wheelchairs and are available throughout the Opera House area with adjacent seating for companions. Please call Joffrey Patron Servies at 312.386.8905 with your request at least one day prior to your performance to ensure your seat is properly adjusted upon your arrival. 

Wheelchair platforms are available for patrons wishing or needing to remain in their wheelchairs during a performance and are available throughout the Opera House. Wheelchair platforms are possible at every price range, including balcony locations, until the platforms are sold out. To ensure we have a platform available, please purchase a platform ticket on our website or contact Patron Services at 312.386.8905 for assistance.

Companion seating is provided adjacent to each platform location. 

Assistance with removal of wheelchairs and scooters is provided by our staff. Devices are then returned for use during intermission and at the conclusion of the performance. If assistance with the removal of the wheelchair is desired, please contact an usher who will be happy to help you.

*Joffrey and Lyric staff are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, or with similar activities. We suggest that persons with wheelchairs who need further assistance should attend with a companion to assist them on entering the building, moving through the facility, and helping them to their seat. 

Services for Patrons Who are Deaf or Hard of Hearing

FM and telecoil loop assistive listening devices for persons desiring amplification are available on the main floor, coat check 2. Assistive listening devices are offered free of charge, but a driver's license, valid ID, or credit card is required as security.

Services for Patrons Who are Blind or Have Low Vision

The Joffrey will be providing digital program books for the duration of 2021–2022 season. 

Large-print programs and a select number of print programs for people with special requests are available for all performances on the main floor at coat check 2.

High-powered opera glasses for the visually impaired are available at no cost on the main floor at coat check 1. A valid driver's license, state identification, or major credit card is required as a security deposit.

Service animals, such as guide dogs, are welcome—simply let us know when booking your tickets. 

Additional Services

For use of oxygen tanks and other equipment, please contact us when placing your ticket order so we can better address your needs.

For information on other accessible performances in Chicago, see the Chicago Cultural Accessibility Consortium's Access Calendar.

Purchasing Tickets and Requesting Services

Please call Joffrey’s Patron Services Tram at 312.386.8905 if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. All of our Patron Services Representatives can assist you with services to fit your needs.

Phone: 312.386.8905

Current phone hours:
Monday – Friday 9:00 am to 4:00 pm

In Person: Patron Services is located in the lobby of Joffrey Tower at 10 E. Randolph Street, Chicago, IL 60606.