The Joffrey Ballet and Lyric Opera House strive to make performances accessible by providing services for those who may need assistance.

Services include accessible seating for those in wheelchairs, FM and Telecoil loop assisted listening devices, large-print programs, high-powered opera glasses, accessible restrooms, and automatic exterior doors.

Please contact the Joffrey’s Patron Services department by phone at 312.386.8905 or email at patronservices@joffrey.org if you have specific questions, requests, or would like to purchase tickets over the phone. Our patron services team can assist you in finding a seat location and services to fit your needs.

Explore Accessibility Services

Automatic exterior doors are available at the main entrance to the Opera House.

Elevators are available to all above-ground floors of the Opera House. 

Accessible restroom facilities are located on all above-ground floors of the Opera House except the 6th floor men’s restroom, however, elevators are conveniently located to access alternate facilities on lower floors. All other restrooms are fully accessible to patrons in wheelchairs. Restrooms under the Grand Staircase and in the Hospitality Corridor (just north of the elevators) offer a private restroom for patrons who require assistance.

Removable aisle-side armrests are available for patrons who are able to transfer on their own from their wheelchairs and are available throughout the Opera House area with adjacent seating for companions. Please call Patron Services at 312.386.8905 with your request at least one day prior to your performance to ensure your seat is properly adjusted upon your arrival. 

Wheelchair platforms are available for patrons wishing or needing to remain in their wheelchairs during a performance and are available throughout the Opera House. Wheelchair platforms are possible at every price range, including balcony locations, until the platforms are sold out. To ensure we have a platform available, please purchase a platform ticket on our website or contact Patron Services at 312.386.8905 for assistance.

Companion seating is provided adjacent to each platform location. 

Assistance with removal of wheelchairs and scooters is provided by our staff. Devices are then returned for use during intermission and at the conclusion of the performance. If assistance with the removal of the wheelchair is desired, please contact an usher who will be happy to help you.

Please note that Lyric staff is not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, or with similar activities. We suggest that persons with wheelchairs who need further assistance should attend with a companion to assist them on entering the building, moving through the facility, and helping them to their seat. 

FM and Telecoil loop assistive listening devices for persons desiring amplification are available on the main floor, coat check 2. Assistive listening devices are offered free of charge, but a driver's license, valid ID, or credit card is required as security.

Large-print programs are available for all performances on the main floor at coat check 2.

High-powered opera glasses for the visually impaired are available at no cost on the main floor at coat check 1. A valid driver’s license, state identification, or major credit card is required as a security deposit.

Service animals, such as guide dogs, are welcome—simply let us know when booking your tickets.

For use of oxygen tanks and other equipment, please contact us when placing your ticket order so we can better address your needs.

Please call the Joffrey’s patron services department at 312.386.8905 if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. 

Current phone hours: Monday through Friday, 10:00 AM–6:00 PM

In-Person: The Joffrey Ballet Box Office, 10 East Randolph Street, Chicago, IL 60601